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Forum Discussion
How to cancel a subscription linked to an email I no longer have access to?
I am trying to cancel a subscription linked to an old work email I no longer have access to (different account than the one I'm using to post this). I have the username and password, but when I log in it requires 2FA through the email which I cannot access.
What is the best way to cancel this subscription?
Thanks for the help!
- Nancy
Dropbox Staff
Hi NeedHelp21! Hope you’re doing well, and welcome to our forum.
Do you remember how exactly your Dropbox account had been upgraded? Was it through www.dropbox.com or iTunes/Google Play?
If the former, and you haven’t opened any tickets with our support team yet, I can log one for you and further assist.
Keep me posted.
- Thank you for the help. It is the former - just paying through Dropbox.com.
- Megan
