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Forum Discussion

vamps503's avatar
vamps503
New member | Level 2
7 years ago

How to cancel a Dropbox Plus subscription

HI, How can i cancel my dropbox plus subscription? i was told to go to setting> plan> at the bottom, click cancel my subscription, but i don't see this option at the bottom. it's so frustrating, plea...
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  • Walter's avatar
    Walter
    7 years ago

    Hey vamps503 - welcome to our Forum and thanks for posting your question here!

    Is it possible that you upgraded to the Plus plan via the app store on your phone? Only reason I am asking this is because you don't see the cancel button on your plan's page.

    If that is the case, please review the following articles for more information and clear guidance on this:

    1. If the purchase was made through Apple's app store review this page or...

    2. If it was made through Google's play store, see this page. 

    If you still have issues with this, you can always log a ticket with our team in order to get more account specific assistance with all of our tools available. I hope this helps somehow and please let me know what you find. 

    Thank you. 

saints11's avatar
saints11
New member | Level 2
Wish to cancel
Mark's avatar
Mark
Icon for Super User II rankSuper User II
7 years ago
You need to follow the already given instructions and downgrade via www.dropbox.com/downgrade. Nobody here (on a community based forum) can do that for you,
  • anonymous's avatar
    anonymous
    7 years ago
    Mark wrote:
    You need to follow the already given instructions and downgrade via www.dropbox.com/downgrade. Nobody here (on a community based forum) can do that for you,


    Thank you for pointing in the right direction, bless you all, matter closed

                                                                    

    • Frenchstarter's avatar
      Frenchstarter
      Explorer | Level 3
      7 years ago

      Hello again,

      I tried your link for downgrading but it didn't work.

      My case is special. I canceled the test period on the 8th of September.

      Since my Dropbox was overfull and I was afraid to loose all my data, I started a new test period tonigt on the 9th. Then bad surprise, I credited on my Paypal account for the business pro account :(

      Could I be reimbursed? If yes, how should I do?

      Thanks for your great help. Best regards.

       

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        Hey there Frenchstarter - sorry for the tardy response. Are you still having issues with this?

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