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Forum Discussion

Chumly77's avatar
Chumly77
New member | Level 2
2 months ago

I couldn't cancel my plan - can you cancel it for me and give a refund?

I have been trying to cancel my subscription for the last day before you build me and it will not allow me to do it. I can click on any other button and it will go through except for the cancel butto...
cancellations
Refunds
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Thanks for bringing this to our attention, Chumly77.

 

You upgraded your Dropbox account directly from www.dropbox.com, right? I’d like to make sure this isn’t about an in-app plan (via Google Play/iTunes). 

 

If that’s the case, we can log a ticket for you and further help internally.

 

Let me know.

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