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Forum Discussion
How to cancel a Dropbox Plus subscription
HI, How can i cancel my dropbox plus subscription? i was told to go to setting> plan> at the bottom, click cancel my subscription, but i don't see this option at the bottom. it's so frustrating, plea...
Hey vamps503 - welcome to our Forum and thanks for posting your question here!
Is it possible that you upgraded to the Plus plan via the app store on your phone? Only reason I am asking this is because you don't see the cancel button on your plan's page.
If that is the case, please review the following articles for more information and clear guidance on this:
1. If the purchase was made through Apple's app store review this page or...
2. If it was made through Google's play store, see this page.
If you still have issues with this, you can always log a ticket with our team in order to get more account specific assistance with all of our tools available. I hope this helps somehow and please let me know what you find.
Thank you.
Walter
Dropbox Staff
Dropbox StaffHey vamps503 - welcome to our Forum and thanks for posting your question here!
Is it possible that you upgraded to the Plus plan via the app store on your phone? Only reason I am asking this is because you don't see the cancel button on your plan's page.
If that is the case, please review the following articles for more information and clear guidance on this:
1. If the purchase was made through Apple's app store review this page or...
2. If it was made through Google's play store, see this page.
If you still have issues with this, you can always log a ticket with our team in order to get more account specific assistance with all of our tools available. I hope this helps somehow and please let me know what you find.
Thank you.
i subscribe the plus plans on website through visa, but not seeing "cancel plans" on account page, nor do i found subscription in app (apple id
- Mark
Super User II
How did you actually upgrade?
You'll only be able to downgrade via the Dropbox site if you upgraded via the Dropbox site.
If it was via iTunes or a re-seller you need to contact them direct. - solved~~~
I do not know what Plan I have nor how I purchased it ,so none of these options are helpful to me . I know I have paid $99 every July 1 through PAYPAL and have not use it for at least 3 years I do not need the program as am satisfied with only the free basic plan. My PAYPAL Transaction ID # for July 1 ,2017 was
- Walter
Hey ddbr6 - sorry to hear about this cumbersome situation.
From what I understand you are on the annual Dropbox Plus plan. You can take a look here to double check this if you like as well. The other way to see this would be to go to your account's billing tab.
I have already found your existing ticket in our system and I nudged the agent handling it in order to speed things up. They will get back to you with an update on your case.
If there's anything else I can help with from my end, please let me know.
- I cannot cancel my subscription. I used a credit card not apple pay or google pay. Help me please
- Walter
Hey there soliddesigns - thanks for letting us know about this and sorry to hear that.
As I would like to help in any possible way with this, I located your existing support ticket and I provided you with an update there. Check your inbox when you get the chance for my email.
Thanks for using Dropbox and have a great day!
Question has been answered, please discontinue me notices, thank you
- Accept as Solution
- Walter
Hey there anonymous - how are you today?
I guess you're still getting email notices about this thread and would like to stop them. Have you tried to "Unsubscribe" ( ideally from both of your accounts) from this thread by clicking the button on the top left corner of the thread itself? I am attaching a screenshot to help out with this.
You should be also seeing the options to manage your notifications, subscriptions and the "Unsubscribe" button as well within the email notices you receive.
Hope this helps!
I was trying to download some pictures my agent sent me on dropbox. In order to do that (he sent them by dropbox) it said I had to download Dropbox. I did, and viewed the pics. However, when I finished it wanted my credit card (did not give it) and to choose how I wanted to pay, monthly or yearly. I don't want to pay anything at all...I do not use, nor see any use for my purposes to have a Dropbox account. will you simply cancel this? I've gone to the 'cancel' sites but nothing helps. This was all done on my computer.
- Walter
Sorry to hear about this rake - could you please elaborate on this one for me?
Are you getting charged about an account and you'd like to cancel it? If so, you can use our self serve look-up tool to locate and verify the account that it relates to.
To then cancel your subscription, log into the account in question and downgrade your plan from your plan's tab.
If you upgraded through the app store on a mobile device take a look at this Help Center article .
Should you still have problems with this, log a ticket with our support team and ask for assistance. Note that this is for your own security and safety as we can't troubleshoot account specific inquiries like this one here, on our public forums.
I hope this information is helpful to you and let me know if there's anything else I can do from my end to assist with this.
Thanks!
PS: If you'd like to delete your Dropbox account completely, go to this page. Just note that should you proceed with that option, there is no way for you or Dropbox to recover that account.
94K60559U8896315R. I only wish to Cancel The subscription and not be charged again. I tried to cancel it last year in July as to get refund,but it was too complicated and it still is. Please Cancel it for me instead of taking me down a rabbit hole .
Thank you