You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

joeynpage's avatar
joeynpage
Explorer | Level 4
4 months ago

How do I cancel my paid subscription without access to the email?

Hello Dropbox Community,   I cannot cancel my subscription. Therefore I had to create another free account to get help. Unfortunately with the free account I only have access to the chatbot and f...
Account Settings
Billing
cancellations
Danika's avatar
Danika
New member | Level 2

Hi Megan, I hope you are well. 

We are experiencing a similar issue. A previous employee signed up to Dropbox using the company Credit card but the account is no longer in use. The email address that was used to sign up is no longer active and we can not login to the Dropbox account to cancel the subscription. Could you please assist with logging a ticket for this? I have tried everything and would like to stop the charges urgently. Please let me know how I can send you my email address. Your help is truly appreciated! 

DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
4 months ago

Hi Danika ,

 

It would be necessary to have the billing information in order to assist you. 

 

Can we reach out to you via the email associated with your account?

 

Then a ticket can be opened.

  • Danika's avatar
    Danika
    New member | Level 2
    4 months ago

    Hi Pedro, 

    Thank you for your response. 

    The email address associated with the account is no longer active. However, I can provide you with all other bililng information. 

    My email:[removed as per Community guidelines]

    Thank you so much 

    • DBX_Pedro's avatar
      DBX_Pedro
      Icon for Community Manager rankCommunity Manager
      4 months ago

      Reached out to you via email and I will follow up with you there, Danika. 

      • joeynpage's avatar
        joeynpage
        Explorer | Level 4
        4 months ago

        Thank you Pedro. I also gave Megan the same info.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!