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Forum Discussion

joeynpage's avatar
joeynpage
Explorer | Level 4
4 months ago

How do I cancel my paid subscription without access to the email?

Hello Dropbox Community,   I cannot cancel my subscription. Therefore I had to create another free account to get help. Unfortunately with the free account I only have access to the chatbot and f...
Account Settings
Billing
cancellations
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey @joeynpage , welcome to our Community!

 

I'd be happy to help, however in order to do this, I'd need some sensitive billing info.

 

I think it'd be a better idea to reach out via email, don't you think?

 

Let me know, and I'll open a ticket on my end for you! 

Danika's avatar
Danika
New member | Level 2
4 months ago

Hi Megan, I hope you are well. 

We are experiencing a similar issue. A previous employee signed up to Dropbox using the company Credit card but the account is no longer in use. The email address that was used to sign up is no longer active and we can not login to the Dropbox account to cancel the subscription. Could you please assist with logging a ticket for this? I have tried everything and would like to stop the charges urgently. Please let me know how I can send you my email address. Your help is truly appreciated! 

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi Danika ,

     

    It would be necessary to have the billing information in order to assist you. 

     

    Can we reach out to you via the email associated with your account?

     

    Then a ticket can be opened.

    • Danika's avatar
      Danika
      New member | Level 2
      4 months ago

      Hi Pedro, 

      Thank you for your response. 

      The email address associated with the account is no longer active. However, I can provide you with all other bililng information. 

      My email:[removed as per Community guidelines]

      Thank you so much 

      • DBX_Pedro's avatar
        DBX_Pedro
        Icon for Community Manager rankCommunity Manager
        4 months ago

        Reached out to you via email and I will follow up with you there, Danika. 

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