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GotThePassports's avatar
GotThePassports
Explorer | Level 3
3 years ago

How Can I Upgrade "Early"?

Hi! I'm on a free trial but I don't need the free trial as I know what I want to upgrade. If I leave it to run out on the 20th of July and then upgrade, I will have the annoying debt order on the 20th of the month! I'd rather just upgrade now so all my debit orders are neat. I upgraded to the trial via iPhone app store, I've cancelled it but it still won't let me upgrade or change the billing. Any ideas on how I can upgrade TODAY? Thanks so much 🙂 

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  • Jay's avatar
    Jay
    3 years ago

    Thanks for the update, as you've upgraded to a trial via the iOS app, it wouldn't be possible to upgrade early. 

     

    As you've already cancelled the trial, you'll need to wait until the trial expires and then upgrade manually either via the app again or the Dropbox site.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi GotThePassports, thanks for bringing this to our attention.

     

    In general, via the Dropbox site, it would be possible to upgrade a trial early. As you've started the trial via the iOS app, the process might be different.

     

    What options do you see on the subscription page in the iOS app? What plan are you upgrading to?

     

    This will help me to assist further!

    • GotThePassports's avatar
      GotThePassports
      Explorer | Level 3
      3 years ago

      Thanks Jay, 

      I've cancelled my free trial on my iPhone (I have a lot of content in my Dropbox already though so I assume it's holding that content until the free trial ends). I'd like to upgrade but it says it will only upgrade once my free trial has ended - even though I have already cancelled the free trail. 

       

      I'm happy to try upgrade via a different meant, that is, not via iPhone - any idea if a switch is possible? I'm not getting any options from within Dropbox even though I have already cancelled. I'm wondering if I must upgrade to a monthly subscription and then upgrade to a yearly from there...then I may get a refund on the dates in between? Would appreciate your insights here! 

       

      Thank you 🙂

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Thanks for the update, as you've upgraded to a trial via the iOS app, it wouldn't be possible to upgrade early. 

         

        As you've already cancelled the trial, you'll need to wait until the trial expires and then upgrade manually either via the app again or the Dropbox site.

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