You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
How can I cancel a Dropbox subscription if I don't have access to the account?
Hi! I need help with my account. I have tried to find a way to contact a drop box representative and can't seem to. I had created a gmail account for the purpose of uploading some files for my work w...
How do I cancel a subscription I did not sign up for? Someone who worked here years before me created a Dropbox account which we pay for every month, but we do not use and do not want. That former employee used their own email and password to access the account. Any time I try to inquire about cancelling the account, I am asked to log-in.... it's crazy making and I've spent hours trying to reach a human to help me.
Rich
Super User II
Super User II
gpioggia wrote:
How do I cancel a subscription I did not sign up for? Someone who worked here years before me created a Dropbox account which we pay for every month ...
Have the person that owns/controls the credit card contact Support.
Visit the Support page while NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Alternatively, if they used a work email address, your IT group can likely gain access to the email address (or recreate it if necessary) so you can reset the password on the Dropbox account, then sign in and cancel the subscription.
Thank you! This is most helpful - should have come here first!
