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Forum Discussion
How can I cancel a Dropbox subscription if I don't have access to the account?
Hi! I need help with my account. I have tried to find a way to contact a drop box representative and can't seem to. I had created a gmail account for the purpose of uploading some files for my work w...
Hi, I was hoping someone would be able to give me advice. A former employee created a dropbox account and used the company credit card to charge their subscription. The employee is no longer at the company, but the account is still getting charged. Their email has been deactivated but we are not able to log in, or access the account to cancel the subscription or view the invoices. Since we can't get into the account we aren't able to cancel the billing, does anyone have any advice on how to contact Dropbox or get back into the account?
Megan
Dropbox Staff
Dropbox StaffHi courtj043, welcome to our Community!
Since you don't have access to the account, we can help you cancel the charge linked to it, provided that you have all the necessary billing info. Can I send you an email, in order for us to investigate further?
Keep me posted!
Hi, yes absolutely! My email is
[email removed as per Community Guidelines] - thank you so much!
- Megan
Hi courtj043, I just sent you an email, to your Community-linked email address.
Keep in mind that it's not the same email address you posted. Also, please don't post your email address on a public forum, for your own safety.
Respond back to me, and we'll take it from there!
@megan I am having a very similar issue. Can you please assist?
Megan,
I am having a very similar issue. Can you please assist?
