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Forum Discussion
How can I cancel a Dropbox subscription if I don't have access to the account?
Hi! I need help with my account. I have tried to find a way to contact a drop box representative and can't seem to. I had created a gmail account for the purpose of uploading some files for my work which is a non profit several years ago. as of the last 3-4 years, we no longer need or use the account, I have tried reaching out to drop box requesting the cancellation of account and charges to our organizational credit card however I haven't had success and they continue to charge us as a non profit. Last year I went on mat leave and some of our phone systems have since changed. Recently I tried logging in again to prevent further charges to our credit card, and I can't remember the correct password. It is giving me the option to only submit a previously used password or recover the password through a verification text to a phone number which is our office number, and that brings the caller to a menu of options for extensions, so even if a text was sent no one would ever get it. It will not give me another option and I need a way to get into our account to prevent further charges on us as a non profit. Thanks.
- Rich
Super User II
kristenbarnes wrote:
I have tried to find a way to contact a drop box representative and can't seem to.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Hi, I was hoping someone would be able to give me advice. A former employee created a dropbox account and used the company credit card to charge their subscription. The employee is no longer at the company, but the account is still getting charged. Their email has been deactivated but we are not able to log in, or access the account to cancel the subscription or view the invoices. Since we can't get into the account we aren't able to cancel the billing, does anyone have any advice on how to contact Dropbox or get back into the account?
Hi, yes absolutely! My email is
[email removed as per Community Guidelines] - thank you so much!
I have this same issue of a former employee signing up for drop box. We are still continuously being charged on the company credit card. How can I cancel this account with no access to the email. I have no idea which employee signed up for this account we have been getting charged for so long and our company is so large. How do I go about canceling this service. I wish there was a phone number on the website to talk to someone to fix this.
How do I stop my account as they company policy won't return my payments of $331.00. They won't respond as I don't have a active account.
Ironic isn't it. Legal ease to steal money from people who aren't computer savvy.
I have gone to cancel but I have no account. So how do I stop payment? I want to cancel my plan as it is of no use to me.
How do I cancel a subscription I did not sign up for? Someone who worked here years before me created a Dropbox account which we pay for every month, but we do not use and do not want. That former employee used their own email and password to access the account. Any time I try to inquire about cancelling the account, I am asked to log-in.... it's crazy making and I've spent hours trying to reach a human to help me.
- Rich
gpioggia wrote:
How do I cancel a subscription I did not sign up for? Someone who worked here years before me created a Dropbox account which we pay for every month ...
Have the person that owns/controls the credit card contact Support.
Visit the Support page while NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Alternatively, if they used a work email address, your IT group can likely gain access to the email address (or recreate it if necessary) so you can reset the password on the Dropbox account, then sign in and cancel the subscription.
Thank you! This is most helpful - should have come here first!
