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BookishBabe's avatar
BookishBabe
New member | Level 2
12 months ago

HELP I am being charged twice for the same account!!!

I keep getting notices that my subscription to dropbox professional is expired and demanding that I pay. Then I went into the google play store and realized that I have been being charged twice! Only...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hi BookishBabe, thanks for posting here on the forum!

 

Do you mean that you’re still receiving two Dropbox charges every month on the card that’s not currently expired? 

 

Out of curiosity, do you have any other email addresses that could be linked to a separate Dropbox account? Even if you’re not logged in to it at the moment, this could explain the extra charges that you’re seeing. 

 

Finally, has Google sent a receipt for each payment? Can you double check to see if you’ve only received them to one email address, and not two? 

 

Let me know what you find, and we'll have a closer look.

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