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Forum Discussion

Sirus713's avatar
Sirus713
Explorer | Level 3
4 months ago

GooglePlay won't let me change my subscription type.

I'm suck with 2tb for now, woth no way to upgrade through google play app
Billing
Payments
Plans
upgrades
  • Nancy's avatar
    Nancy
    4 months ago

    Thanks for clarifying, Sirus713, and sorry for jumping in. 

     

    I can see you’re already in touch with our support team regarding your request. I’ve left them an internal note in the meantime, so that they can also check out your convo here and further help.

Mark's avatar
Mark
Icon for Super User II rankSuper User II

Thats probably a conversation to have with Google Play. However, to use the website you need to cancel on the play store, wait for downgrade and then upgrade here on Dropbox.com

Sirus713's avatar
Sirus713
Explorer | Level 3
4 months ago
I'm locked into a 1 year subscription
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hey Sirus713, let's see what we can find together about this! 

     

    It's not entirely clear to me what you wish to achieve on your end, would you mind clarifying? 

     

    Do you wish to change your plan type, or simply cancel the existing one? 

     

    Let me know more! 

    • Sirus713's avatar
      Sirus713
      Explorer | Level 3
      4 months ago
      I am looking to get a larger dropbox. 2tb is not enough space for me. I need 5-9tb so a business plan is probably best for me. I have already paid for a year of Plus and google tells me when I cancel that it will take affect in 1 year aug, 9 2025.
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Thanks for clarifying, Sirus713, and sorry for jumping in. 

         

        I can see you’re already in touch with our support team regarding your request. I’ve left them an internal note in the meantime, so that they can also check out your convo here and further help.

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