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Forum Discussion

1638309's avatar
1638309
New member | Level 2
2 years ago

Getting charged every month but I never signed up for a subscription. How can I stop the charges?

Help! I need a phone number for customer support, I keep getting a charge for $18.07 every month, I don’t know what email was used because this is fraud on my card! I never signed up for this account...
cancellations
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Isha 's avatar
Isha
New member | Level 2

Hello, 

I am being charged $17.91 monthly by DROPBOX and on BOTH of my accounts (separate emails) I NEVER ONCE upgraded nor given my Banking Information. 
How can I get in touch with DROPBOX Support (Phone or Live) to discuss this issue, as I DO NOT have access under my basic accounts to LIVE SUPPORT. 

Thank you

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Isha, sorry to see you're having an issue with this.

 

Just to clarify, it's not really possible to get charged without providing your billing info first.

 

Did you perhaps have a free trial that renewed?

 

Is this a Dropbox charge or a Dropbox Sign one?

 

If it's a Dropbox one, you can use this page, to locate the email address associated with the payment.

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