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Forum Discussion
Getting charged every month but I never signed up for a subscription. How can I stop the charges?
Help! I need a phone number for customer support, I keep getting a charge for $18.07 every month, I don’t know what email was used because this is fraud on my card! I never signed up for this account...
I received a charge on my credit card statement. I do not have a paid plan with Dropbox. I do not know what this charge is for. I have tried to use the card lookup tool but that isn't working.
I would really like to speak with someone about this issue but, since I do not have a paid plan (even though I was charged), I am only left with a bot or message board.
Any help would be greatly appreciated!
Why do I have two charges on 7/27/2023 on my Dropbox bill?
Why do i have two charges on my Dropbox bill. Who can help me?
- Megan
Dropbox Staff
Hi podraza2002, let's jump right into this!
Have you by any chance tried using our self served look up tool to identify the email address that's associated with the charges in question?
If not, can you give it a go?
Keep me posted!
