You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

1638309's avatar
1638309
New member | Level 2
2 years ago

Getting charged every month but I never signed up for a subscription. How can I stop the charges?

Help! I need a phone number for customer support, I keep getting a charge for $18.07 every month, I don’t know what email was used because this is fraud on my card! I never signed up for this account...
cancellations
Payments
Governance's avatar
Governance
Explorer | Level 3

Hi All

We were billed, against our credit card for a drop box account on 14 June 2023. Our [personal information removed per the Community's Guidelines] drop box account is the only drop box account we have yet it is a basic account.

I have tried to get to speak to a person in the drop box cloud and tried all manner of means through electronic communication.

This is the reason why I do not personally ever use drop box.

I am taking this last ditch effort before I get the matter investigated and get the banks to step in to get our money back.

Hopefully a real person will read this and be able to assist.

Kind regards

Maria

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Governance wrote:

I have tried to get to speak to a person in the drop box cloud and tried all manner of means through electronic communication.

What exactly is the issue that you need help with?

  • Governance's avatar
    Governance
    Explorer | Level 3
    2 years ago

    The work email that uses drop box is for only a basic account which is supposed to be free.  Yet we have been charged for a professional account. I want money back or at least to speak with an actual person from drop box who will email me with their contact details so I know they are legit so that I can get the drop box account updated to reflect a payment has been made for a professional subscription even though I never made such a request.  Ideally though we'd prefer our money back.   If you have magic to make that happen that would be great.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Governance, thanks for posting here! 

       

      I just sent you an email, in order for us to have a closer look into it. 

       

      Keep me posted! 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!