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Forum Discussion
Getting charged every month but I never signed up for a subscription. How can I stop the charges?
Help! I need a phone number for customer support, I keep getting a charge for $18.07 every month, I don’t know what email was used because this is fraud on my card! I never signed up for this account...
Hi... I downgraded my account one year ago from Pro to basic (free). On May 15 of this year, about a year after my downgrade in 2022, I was charged $127.37 ...... I'm only on/using the free/basic plan and am not sure why I was charged this amount. My current account only shows it as a free/basic account. How do I get a refund and stop DropBox from continuing to charge me in the future?
The charge is listed as Dropbox [email removed as per Community Guidelines]
- Megan
Dropbox Staff
Hey JosephHenryM, I hope you're doing well!
Feel free to have a look at Rich's response here. That should help you identify where the charge is coming from, and how to proceed.
If you have any questions, I'm here!
There's a issue with Dropbox support. If you don't have a paid plan there is no ability to get support. I was charged by Dropbox but my account is actually free. Now I have no way to resolve this issue without using my bank who issued the card. It seems to me that Dropbox would benefit from a decent support option, not just links to articles.
- Rich
Super User II
whynosupport wrote:
I was charged by Dropbox but my account is actually free. Now I have no way to resolve this issue without using my bank who issued the card.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
More on this. Cycle continues.
I do not have a paid plan as you can see though Dropbox only offers support if I have a paid plan. You want me to purchase a plan to ask a question about a charge Dropbox has already taken and is in question. Is it just me or is this support twilight zone.
Sure I can go to bank. But why should every person have to deal with this? Totally aside, if you want to convert free users the customer service is a great way.
