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Forum Discussion
Getting charged every month but I never signed up for a subscription. How can I stop the charges?
Help! I need a phone number for customer support, I keep getting a charge for $18.07 every month, I don’t know what email was used because this is fraud on my card! I never signed up for this account...
I’ve been getting charged for this account for over a year and I never even signed up for it
- Hannah
Dropbox Staff
Hey lavelhicks , sorry to hear about this!
Can you use our payment lookup tool, to find out which email address is associated with the subscription?
Is it bringing up your own email address or an address you don't know?
- It’s associated with my email…every contact number I’ve tried to call or support group has been no response or solution
- Megan
