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Forum Discussion

1638309's avatar
1638309
New member | Level 2
2 years ago

Getting charged every month but I never signed up for a subscription. How can I stop the charges?

Help! I need a phone number for customer support, I keep getting a charge for $18.07 every month, I don’t know what email was used because this is fraud on my card! I never signed up for this account...
cancellations
Payments
Pumpkaboo's avatar
Pumpkaboo
Explorer | Level 4
Hi, so I keep getting charged 19.99 from Dropbox when it says I have a free account. I saw the option to “chat” a message to Dropbox but I don’t feel comfortable giving out my card information like it asks. Is there any way I can talk to someone to get this resolved and stop the billing please? Thank you for any help!
lindsaybrooksbender's avatar
lindsaybrooksbender
New member | Level 2
2 years ago

The EXACT same thing is happening to me. I never signed up for a dropbox paid- level account and have been charged $19.99 every month for almost a year. When I enter in my transaction numbers and last 4 of CC number into their billing support tool it doesn't show any record of these transactions. 

HELP!

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