Getting an error that my account is inactive and to contact admin

Question

Please I need some help ASAP.&nbsp; I've been using dropbox for over 10 years as a repository for all my archived business files.&nbsp; To say that the files are critical is a massive understatement and represent a decade of work!&nbsp;
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I tried a team account and that lapsed under the email
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A member of that team is the primary account I need to re-activate&nbsp;
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I am currently logged in with a third account i don't use very often as it is the only way to access support and this community
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when i try to login to &nbsp; i get a message "account inactive, contact team admin" but the team is no longer active as it is disabled.&nbsp;
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I am freaking out here as if i lose these files I'm really dead in the water.&nbsp;
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can anyone please help me??

Helen DBX · Answer

Hello&nbsp;b2-experience&nbsp;
&nbsp;
Helen from Dropbox here. Thanks for reaching out about this.&nbsp;
&nbsp;
To explain the situation and to help you will require some account-specific info that would be wise not to share publicly.&nbsp;
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I’ll drop you an email shortly. (You might edit your post to remove your email addresses please!)Looking forward to assisting you further there.&nbsp;
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Best regards,&nbsp;
Helen&nbsp;
The Dropbox Team
https://www.dropbox.com/help&nbsp;

b2-experience · Answer

ok thank you I really hope you can help me re-activate my files i'm freaking out over here!&nbsp;&nbsp;

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Getting an error that my account is inactive and to contact admin

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