I'm having this same problem with an invitee to my family plan - email [removed as per Community Guidelines]
Can you help?
Hi leadorfn2, and thanks for posting here.
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Please note that we don’t have any account visibility on the forum.
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Is this user that you mention on an in-app subscription perhaps, or do they have any other add-ons activated on their Dropbox account?
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Also, if there’s any chance you’ve already opened a support ticket, please send me your ticket number here.
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Thanks!
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I had the exact same issue around the same time you did, so I linked to your post when I contacted support.
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"30","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-09-28T09:20:44.935-07:00","lastPublishTime":"2022-09-28T09:20:44.935-07:00","metrics":{"__typename":"MessageMetrics","views":970},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:623264/message:625666","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:625665":{"__typename":"ModerationData","id":"moderation_data:625665","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:625665":{"__typename":"ForumReplyMessage","uid":625665,"id":"message:625665","revisionNum":1,"author":{"__ref":"User:user:1578038"},"readOnly":false,"repliesCount":2,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"AcceptedSolutionMessage:message:623918"},"conversation":{"__ref":"Conversation:conversation:623264"},"subject":"Re: Family Plan Invite: 'An error occurred'","moderationData":{"__ref":"ModerationData:moderation_data:625665"},"body":"I am having the same issue, i've logged out of all other account, even tried to delete the account I set up to accept the invite to Family plan. I can't find where to get actual help from Dropbox support????
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2022-09-28T09:20:04.805-07:00","lastPublishTime":"2022-09-28T09:20:04.805-07:00","metrics":{"__typename":"MessageMetrics","views":996},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:623264/message:625665","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDYyNTgwNSw2MjU4MDU","node":{"__ref":"ForumReplyMessage:message:625805"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:625805":{"__typename":"ModerationData","id":"moderation_data:625805","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:625805":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:696151"},"id":"message:625805","revisionNum":1,"uid":625805,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:625665"},"conversation":{"__ref":"Conversation:conversation:623264"},"subject":"Re: Family Plan Invite: 'An error occurred'","moderationData":{"__ref":"ModerationData:moderation_data:625805"},"body":"Sorry to see you're having this issue, MichP.
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Is it possible for the Family Manager to delete their invite and re-invite you, to see if that helps?
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If not, let us know and we'll happily send you an email, so we can look into what's wrong on the backend.
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