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Forum Discussion
Family Plan Invite: 'An error occurred'
Greetings, all! I've been through the community posts, Googled, searched Reddit, etc....no luck so far on this one. I've received an invite to a Dropbox Family Plan, but when I try to accept the invite using the "Join" button, it gives me a vague exception at the bottom of the screen: "An error has occurred. Please contact your family manager for help." But I'm on the phone with my family manager, and he doesn't see anything useful on his side.
I've gone through the Troubleshooting on the help site (https://help.dropbox.com/plans/troubleshoot-family-plan), but none of those things seem to apply to my account or this situation. I've tried multiple browsers, with/without VPN, cleared cookies, etc. No joy.
Ideas?
UPDATE: my problem has been resolved. Unfortunately, I don't know how, nor the root cause. It got addressed by somebody at Dropbox through a service ticket raised by my Family Manager. They didn't specify what the problem was, only said that it was fixed and asked us to re-test. It worked, so I'm closing this.....but I know that's not very satisfactory for other people facing the same issue. The best I can tell you is to have your Family Manager raise a ticket!
UPDATE: my problem has been resolved. Unfortunately, I don't know how, nor the root cause. It got addressed by somebody at Dropbox through a service ticket raised by my Family Manager. They didn't specify what the problem was, only said that it was fixed and asked us to re-test. It worked, so I'm closing this.....but I know that's not very satisfactory for other people facing the same issue. The best I can tell you is to have your Family Manager raise a ticket!
Thanks for making this post!
I had the exact same issue around the same time you did, so I linked to your post when I contacted support.
How did you contact support?
I am having the same issue, i've logged out of all other account, even tried to delete the account I set up to accept the invite to Family plan. I can't find where to get actual help from Dropbox support????
Yes, of course! I've tried a few more ideas since posting, and I'm still getting the same error. I'm assuming you can message me directly via my profile, but please reply here if not. Thanks!
Hi,
I'm having this same problem with an invitee to my family plan - email [removed as per Community Guidelines]
Can you help?- Nancy
Dropbox Staff
Hi leadorfn2, and thanks for posting here.
Please note that we don’t have any account visibility on the forum.
Is this user that you mention on an in-app subscription perhaps, or do they have any other add-ons activated on their Dropbox account?
Also, if there’s any chance you’ve already opened a support ticket, please send me your ticket number here.
Thanks!
