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Forum Discussion

mliisajarve's avatar
mliisajarve
Helpful | Level 5
2 years ago

Extended Version History plan refund

Hi!    Can someone help me and inform me, what can I do? I was login on my Dropbox account in mobile phone and suddenly appeared the modal on the screen and I accidentally clicked on “Confirm”, bu...
Billing
cancellations
Refunds
  • mliisajarve's avatar
    mliisajarve
    2 years ago
    Hi!
    Yes, I was able to submit my request through the “Other” form and I already got my refund, so all perfect now 🙂 So this topic is solved now.
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

You'll need to contact Dropbox via www.dropbox.com/support for assistance - as this is a public forum nobody here can help.

  • mliisajarve's avatar
    mliisajarve
    Helpful | Level 5
    2 years ago

    @Mark Sadly I can’t because I can’t submit my request form. Nothing happens like I read some other users have also experienced. Have tried Chrome and Safary. 

    • mliisajarve's avatar
      mliisajarve
      Helpful | Level 5
      2 years ago

      The refund request form is broken as others have had the same issue. I was able to submit form in “Other” category so hope to get some help from there. 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi mliisajarve, happy Monday! 

         

        Did you receive a ticket number once you submitted your request? If so, feel free to share it with me here. 

         

        Keep me posted! 

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