We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Behram1960's avatar
Behram1960
New member | Level 2
16 days ago

Buying the extended version history add-on while on annual subscription

Hello. I have a 2TB annual plan for which I will pay $130 annually starting March 2025. Will this added feature only cost me $40/year, or is this figure prorated for the remainder of the year until the plan renews? If so, what will my new total be for 2025-2026 for the 2TB plan + the extended history feature?   Thanks.

Payments
Plans and upgrades
  • Walter's avatar
    Walter
    16 days ago

    Hey Behram1960 - thanks for using Dropbox and welcome to our Community!
     

    As the relevant Help Center article outlines, note that when you purchase the extended version history add-on, you’ll be charged at a prorated amount for your current billing period. At the start of your next billing period, you’ll be charged for the full amount of the add-on, in addition to your subscription cost.

     

    I hope this clarifies and please let us know if you have any other questions. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    16 days ago

    Hey Behram1960 - thanks for using Dropbox and welcome to our Community!
     

    As the relevant Help Center article outlines, note that when you purchase the extended version history add-on, you’ll be charged at a prorated amount for your current billing period. At the start of your next billing period, you’ll be charged for the full amount of the add-on, in addition to your subscription cost.

     

    I hope this clarifies and please let us know if you have any other questions. 

    • Behram1960's avatar
      Behram1960
      New member | Level 2
      15 days ago

      Thanks, Walter. I just found the language a bit ambiguous and wanted to clarify before I decided to subscribe.  I appreciate the explanation.

      • T_theresa_A's avatar
        T_theresa_A
        Icon for Community Manager rankCommunity Manager
        15 days ago
        Hi Behram1960  and welcome to the dropbox Community. I am glad to see Walter  has clarified your Dropbox plan for you 🤗. 
         
        I'm super interested to hear how you use Dropbox! If you're open to sharing, I'd love to listen 🤓. 
         
        I'm always eager to learn about different workflows, and who knows… we might have some great tips to share with you, or perhaps your Dropbox story will inspire some new ideas for our internal team 👩‍💻✨.
         
        Looking forward to hearing from you, 
         
        T 🎃 (Dropbox Community Manager)

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!