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Forum Discussion
Dropbox is taking unauthorised money out of my account
Dropbox is still taking money from my account months after I deleted the account, there is no way I can contact Dropbox to discuss this. Drobox please get in contact with me urgently.
- Hannah
Dropbox Staff
Hey Colleen Tunny, sorry to hear about this.
If the payments are made with a credit card, try our lookup tool here, which should show you the email address of the account; is it the same as the one you deleted?
In any case, I would suggest reaching out to our support team directly. You can do that by following these steps:
- Open a private browsing/incognito window and go to this page.
- Choose your issue.
- Click on "this did not solve my issue".
- Click "submit a request" to submit your help request.
Let us know when you have your ticket number.
Thanks.
