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micktrader's avatar
micktrader
Explorer | Level 3
3 years ago

Dropbox doesnt recognize my payment with my apple id

  I have 2 apple ids in my iphone and one is the one the one i used to open dropbox long time ago, and last month i payed a yearly renewal with my other apple id and it went through, but now days l...
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micktrader's avatar
micktrader
Explorer | Level 3

Hi I updated the app in my Iphone and went to the gear button and then below until the link to restore purchase and this is what it tells me (please find attached).

 

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi micktrader, could you ensure that you're signed into the correct Apple ID when trying to restore the purchases?

 

Do you see any payment history on this page when signed into that account?

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