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vwagner's avatar
vwagner
Explorer | Level 3
6 months ago

Problems syncing and getting Dropbox to recognize deleted files

I keep getting messages that my Dropbox account is over the 2 GB limit. I've removed several folders and file from Dropbox to my desktop to make room, but for some reason Dropbox hasn't recognized it. I also pulled the same files and folders from my local Dropbox folder and I can't get it to sync with the online version. I don't know what I'm doing wrong. I'm using a MacBook Pro with a Firefox browser.

 

Does anyone have any suggestions?

Desktop
Storage space
Sync
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    6 months ago

    Hi vwagner 

    Is Dropbox running on your local machine if that is how you are emptying the folders? If so what does it say if you mouse over its icon on the status bar

    • vwagner's avatar
      vwagner
      Explorer | Level 3
      6 months ago

      I emptied folders and files both locally on my desktop and online. I got the same result. The system says I'm over the 2GB limit.

    • vwagner's avatar
      vwagner
      Explorer | Level 3
      6 months ago

      Hi Megan,

       

      Here are two screenshots. Backup.

       

      Plan.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Thank you for the heads up vwagner!

         

        When you visit your home page, do you see any content there, or is your account empty? 

         

        What about any shared folders that might be occupying space in your account? 

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