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Forum Discussion
Problems syncing and getting Dropbox to recognize deleted files
I keep getting messages that my Dropbox account is over the 2 GB limit. I've removed several folders and file from Dropbox to my desktop to make room, but for some reason Dropbox hasn't recognized it. I also pulled the same files and folders from my local Dropbox folder and I can't get it to sync with the online version. I don't know what I'm doing wrong. I'm using a MacBook Pro with a Firefox browser.
Does anyone have any suggestions?
I emptied folders and files both locally on my desktop and online. I got the same result. The system says I'm over the 2GB limit.
- Rich
Super User II
vwagner wrote:
The system says I'm over the 2GB limit.
Checked your Backups page?
- Megan
Dropbox Staff
Hey vwagner, would you mind sending us a couple of screenshots from both your Backup page online, and your plan page just to check what it reports?
Hi Megan,
Here are two screenshots. Backup.
Plan.
- Megan
Thank you for the heads up vwagner!
When you visit your home page, do you see any content there, or is your account empty?
What about any shared folders that might be occupying space in your account?
