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vwagner's avatar
vwagner
Explorer | Level 3
6 months ago

Problems syncing and getting Dropbox to recognize deleted files

I keep getting messages that my Dropbox account is over the 2 GB limit. I've removed several folders and file from Dropbox to my desktop to make room, but for some reason Dropbox hasn't recognized it...
Desktop
Storage space
Sync
Mark's avatar
Mark
Icon for Super User II rankSuper User II

Hi vwagner 

Is Dropbox running on your local machine if that is how you are emptying the folders? If so what does it say if you mouse over its icon on the status bar

vwagner's avatar
vwagner
Explorer | Level 3
6 months ago

I emptied folders and files both locally on my desktop and online. I got the same result. The system says I'm over the 2GB limit.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    6 months ago
    vwagner wrote:

    The system says I'm over the 2GB limit.

    Checked your Backups page?

    • vwagner's avatar
      vwagner
      Explorer | Level 3
      6 months ago

      No, I didn't check the Backup Page. How do I do that?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        You can click on the page Rich linked in his previous response or navigate manually by clicking on the upper right icon when navigating your Dropbox account on the website and selecting the Backup option vwagner 

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