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Forum Discussion

vwagner's avatar
vwagner
Explorer | Level 3
7 months ago

Problems syncing and getting Dropbox to recognize deleted files

I keep getting messages that my Dropbox account is over the 2 GB limit. I've removed several folders and file from Dropbox to my desktop to make room, but for some reason Dropbox hasn't recognized it...
Desktop
Storage space
Sync
Mark's avatar
Mark
Icon for Super User II rankSuper User II
7 months ago

Hi vwagner 

Is Dropbox running on your local machine if that is how you are emptying the folders? If so what does it say if you mouse over its icon on the status bar

  • vwagner's avatar
    vwagner
    Explorer | Level 3
    7 months ago

    I emptied folders and files both locally on my desktop and online. I got the same result. The system says I'm over the 2GB limit.

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      7 months ago
      vwagner wrote:

      The system says I'm over the 2GB limit.

      Checked your Backups page?

      • vwagner's avatar
        vwagner
        Explorer | Level 3
        7 months ago

        No, I didn't check the Backup Page. How do I do that?

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