You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Nadine04's avatar
Nadine04
New member | Level 2
4 months ago

Dropbox Direct debit card declined, now my premium account is gone.

Hello everybody!

 

I dind't know that there wasn't enough money on my account this month. So dropbox couldn't get the monthly money off it. Now my premium account is gone. Do i have to start a whole new account or do i fix it? 

 

I am afraid that if i will take a new premium account, they will double my monthly card. 

Does anyone know how to work with this?

 

Thankyou all in advances!

 

Greetings, 

 

Nadine

Billing
cancellations
Payments
Plans
upgrades
  • Megan's avatar
    Megan
    4 months ago

    Hey Nadine04, thanks for posting here today! 

     

    I suggest you take a look at your account's plan page first. 

     

    If you see that your account has downgraded to our free, Basic version, then you can try to re-subscribe to the paid version. This will only be one charge essentially. 

     

    I hope this helps!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hey Nadine04, thanks for posting here today! 

     

    I suggest you take a look at your account's plan page first. 

     

    If you see that your account has downgraded to our free, Basic version, then you can try to re-subscribe to the paid version. This will only be one charge essentially. 

     

    I hope this helps!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!