You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

svenpanis's avatar
svenpanis
Explorer | Level 3
4 months ago

dropbox did not upgrade after payment

Hi I tried to upgrade my Dropbox basic to professional. My visa card was charged (transaction message:   Dropbox db.tt/cchelp IRL) for 199 Euros, but my dropbox plan did not upgrade (still Basic). ...
Billing
Payments
Plans
upgrades
svenpanis's avatar
svenpanis
Explorer | Level 3

Hi Megan,

I upgraded directly from the Dropbox website (after receiving an email stating that my account is out of storage). 

I have two Dropbox accounts linked to two different emails.

Thanks,

Sven

Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 months ago
svenpanis wrote:

I have two Dropbox accounts linked to two different emails.

Are you sure you upgraded the correct account? Did you sign in to the other account to see what plan it's on?

  • svenpanis's avatar
    svenpanis
    Explorer | Level 3
    4 months ago

    Both account's plans are Basic.  I am sure I upgraded the correct account (associated with my current work email), which was created this year.  The other account (associated with a gmail address) was created years ago.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Did you also use our self-serve look-up tool in order to locate the account the charge is linked to @svenpanis? 

      • svenpanis's avatar
        svenpanis
        Explorer | Level 3
        4 months ago

        Hi Megan & Rich,

        after double-checking I noticed my bank has "reserved" the amount (199 EUR). So although it was subtracted from my balance, it seems the transaction "is still being processed" which explains why no upgrade has occurred yet. Do you have any idea what this means? I guess I have to wait and see what happens..

        Thanks again for your time! Sven

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!