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Forum Discussion
Double Charges on Dropbox
Hi, I have been double charged for your service and my account downgraded. How do I speak to someone as I don't live my life on message boards ?
Hannah
Dropbox Staff
Dropbox StaffHey Peter Sperski, thanks for reaching out to the Dropbox Community.
It sounds strange that our support team could not locate the payment in question; can you please give us the ticket number for the communication, so we can check it out?
as I wrote, I have been talking to your team for past 3 days and called bank multiply times. some of the tickets are
22743511, 22735940, 22741994, 22741887, 22735476, 22735406. today morning (I'm based in Taiwan) I was told that despite providing transaction ID, authorization code noone can find the transfer and a manager is dealing with it. in the evening (TW) James replied "open a dispute for this case. I can not find it.If you need further assistance, please don't hesitate to contact me."
I called bank again and they said - THIS IS BLACK AND WHITE - DROPBOX CHARGED YOU!
AFTER 3 DAYS NOTHING SOUNDS STRANGE TO ME IF IT IS ABOUT DROPBOX. SHAME!!!
