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Forum Discussion
Don't see Adyen as an option, when submitting billing request
Hello,
I recently found that I am paying for Dropbox, but I don't know for what account (my active account is on a free plan).
I am trying to find the account that the billing is rela...
Nancy
Dropbox Staff
Dropbox StaffHi JuliaKorthouwer , and welcome to the forum.
You can still submit a billing request to our support team via the link you provided, select a different payment method (like “credit card”), and clarify in your message what has happened exactly, and that Adyen was used instead.
When you’ve submitted it, feel free to send me the ticket number you’ll receive to your email too, and I’ll leave an internal note to our team, as well.
Let me know how it goes!
Hello
Thanks for getting back to me. I submitted the billing request like you said. Ticketnr: 23126440
Thanks
Thanks for getting back to me. I submitted the billing request like you said. Ticketnr: 23126440
Thanks
- Nancy
Thanks for that, Julia! I’ve found your ticket, and left an internal message to our team. They’ll reach back to you as soon as possible.
