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Forum Discussion
Customer Service Access Error
We have a Dropbox Business Plan with several licenses but the Dropbox customer service website incorrectly says we have a Basic plan and will not let us open an email ticket or show us the telephone ...
netsquire wrote:
Well, it looks like Dropbox fixed the problem. All the support options are back.
It appears so. This wasn't an issue specific to you. If I had to guess it was affecting everyone (multiple accounts for me, plus others that I know of) and I brought it to Dropbox's attention this morning and they had someone working on it. I'm on a Professional plan and it was showing Basic for me as well.
Hannah
Dropbox Staff
Dropbox StaffHey netsquire, I'm sorry to see that you're having issues contacting our support team.
Are you still having this issue? And if so, is it possible that you were actually logged in to the wrong account?
What does your plan page here report and if you go to this page, do you see the email address that you're using for your Business account?
Otherwise, we'd be happy to try and assist you from here, if you'd like to give us more info on your issue.
Let me know and we'll go from there.
We have a Dropbox Business Plan. It's a Legacy plan but we pay hundreds of dollars per year so we are entitled to customer service.
Yes I see my email address on that page. This is the only way I use Dropbox. I have no other accounts. We have been customers since 2017. Like I said I was able to open a ticket last week for a sync problem. Customer service stopped responding perhaps because of this error. We solved the sync problem on our own by re-linking and re-downloading everything.
We also use the Dropbox API, which is further proof that we have a paid Business plan.
We will probably cancel our plan before it renews and then start a new plan using one of your current options because there's no way to switch from Legacy to Current and we need to be able to contact customer support.
We also use the Dropbox API, which is further proof that we have a paid Business plan.
