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hekate's avatar
hekate
New member | Level 2
11 months ago

Couldn't start trial due to "technical error", after trying to claim Seagate promotion

Hello, I have recently bought a seagate external storage that included a 180 day Dropbox Backup Plan. However, whenever I try to follow the steps to start the trial to upgrade my account, after putting all of my payment method information, I get immediately redirected to the dropbox home page with a red message at the top of saying "Couldn't start trial due to technical error". I've tried doing it on different browsers, looked online for help but cannot find anything, and since technically my account is still on a "basic plan", there is no way for me to contact support. If I could get any help it would be greatly appreciated, Thank You

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Thanks for posting this on our forum, hekate! 

     

    Can you send me a full screenshot of the error you mention? 

     

    I’d like to have a visual and further assist.

    • AK351's avatar
      AK351
      New member | Level 2
      10 months ago

      Hi Nancy,

      I'm also having this exact issue. I've entered my credit card details multiple times but comes back with technical error? I live in New Zealand so i don't think we are a banned country. 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Hi AK351, happy Monday! 

         

        In order for our specialized agents to have a closer look into this, I sent you an email.

         

        I did this, since this would require some account-specific info on our end. 

         

        I'll be happy to see you there!

    • SteLee's avatar
      SteLee
      New member | Level 2
      10 months ago

       I am also getting the Couldn't start trial due to a technical error. - when trying to apply Opera 90 day dopbox plus promotion 

       

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Hi there SteLee - sorry to hear you're having issues with this too.

         

        May we send you an email to have a further look internally? 

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