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Forum Discussion

soneman28's avatar
soneman28
Explorer | Level 3
2 months ago

Charged for an account I can no longer access

Hi Community,   I left my software company a year ago, and I thought we had cancelled the dropbox business account. I just received a $540.00 charge on my AMEX. Since I no longer work for the com...
Billing
cancellations
dropbox business
Payments
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for reaching out to the Dropbox Community, soneman28.

 

In this case, I would suggest opening a support request directly with our team. You can do so, by following these steps:

 

  1. Open a private browsing/incognito window and go to this page.
  2. In the "I want to look up information related to" section, choose "other" and type in an email address you can access.
  3. Fill out the rest of the form.
  4. Click "submit".

Let us know when you have your ticket number.

 

Cheers!

soneman28's avatar
soneman28
Explorer | Level 3
2 months ago

Hi Hannah,

 

I submitted the information as you have requested but when I submitted successfully only says Thanks we'll be in touch. We'll respond to your help request in 1-2 days. 

 

I would very much like this to be resolved a I cannot afford to pay this amount.

 

Thank you

Alec 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 months ago
    soneman28 wrote:

    I submitted the information as you have requested

    When you submitted the form you would have received a ticket number in your email. Reply here with that number and Hannah or one of the other Dropboxers can check the status for you.

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