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Forum Discussion

joolsbond's avatar
joolsbond
Helpful | Level 6
2 years ago

can't upgrade You’ve made too many billing attempts. Please try again in 24 hours, or contact suppor

Hi,  I'm trying to upgrade to dropbox plus. However, each time it says : You’ve made too many billing attempts. Please try again in 24 hours, or contact support at dropbox.com/support. This was ...
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  • joolsbond's avatar
    joolsbond
    2 years ago

    Problem is now fixed and I was able to upgrade. Hurray! Thank you Dropbox Team.

hugoborjeson's avatar
hugoborjeson
Explorer | Level 3
7 months ago
Hi, I'm trying to upgrade to dropbox plus. However, each time it says : You’ve made too many billing attempts. Please try again in 24 hours, or contact support at dropbox.com/support. This was on the first time of applying and I hadn't made any attempts before and I've tried on different browsers. How can I upgrade please?
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Sorry to hear that, hugoborjeson.

     

    Is it possible for you to try upgrading, while connected to a different WiFi/router or mobile data, to see if that helps?

    • hugoborjeson's avatar
      hugoborjeson
      Explorer | Level 3
      7 months ago

      No doesn't work anywhere

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Thanks for checking, hugoborjeson.

         

        In that case, can we send you an email, so we can take a closer look?

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