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Forum Discussion

joolsbond's avatar
joolsbond
Helpful | Level 6
2 years ago

can't upgrade You’ve made too many billing attempts. Please try again in 24 hours, or contact suppor

Hi,  I'm trying to upgrade to dropbox plus. However, each time it says : You’ve made too many billing attempts. Please try again in 24 hours, or contact support at dropbox.com/support. This was ...
Billing
Dropbox Plus
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upgrades
  • joolsbond's avatar
    joolsbond
    2 years ago

    Problem is now fixed and I was able to upgrade. Hurray! Thank you Dropbox Team.

ralphpedersen2017's avatar
ralphpedersen2017
Explorer | Level 3
12 months ago

Hi,

 

My Plus couldn't auto renew due to card detail change and i missed the emails. The upgrade page was having issues yesterday when  i went to pay but now i am locked out of the upgrade payment process for 24 hours and need to access my files now. I spent an hour trying this morning and another hour on to someone on chat which couldn't help. Is there anyone from technical support that can help?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hey ralphpedersen2017, sorry to see you're having issues with your subscription.

     

    Try logging in to your account through a different connection or network to see if that helps.

     

    Keep me posted.

    • ralphpedersen2017's avatar
      ralphpedersen2017
      Explorer | Level 3
      12 months ago

      Hi Hannah, I have been in contact with the chat function on dropbox yesterday and have tried from multiple devices. Tried different browsers and tried incognito. nothing works 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Thanks, Ralph.

         

        Can you please give me the ticket number for that communication, so I can check it out?

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