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Forum Discussion

joolsbond's avatar
joolsbond
Helpful | Level 6
2 years ago

can't upgrade You’ve made too many billing attempts. Please try again in 24 hours, or contact suppor

Hi,  I'm trying to upgrade to dropbox plus. However, each time it says : You’ve made too many billing attempts. Please try again in 24 hours, or contact support at dropbox.com/support. This was ...
Billing
Dropbox Plus
Payments
Plans and upgrades
upgrades
  • joolsbond's avatar
    joolsbond
    2 years ago

    Problem is now fixed and I was able to upgrade. Hurray! Thank you Dropbox Team.

JJM4's avatar
JJM4
New member | Level 2

"You’ve made too many billing attempts. Please try again in 24 hours, or contact support at dropbox.com/support. You may want to try alternatives such as PayPal or a different card."

 

Tried 3 browsers, 2 cards, one debit, one credit & Paypal, tried over 24 hours later, tried on phone app and desktop, still will not take a payment.

Emailed support and had nothing back in 24 hours, now my dropbox doesnt work at all, as it says its out of space but wont let me buy/pay for anything.

 

My open support ticket number is 22790060.

 

If anyone knows a quick solution to this issue it would be much appreciated as live chat is useless and email support is none existent.

JJM4's avatar
JJM4
New member | Level 2
2 years ago

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for reaching out to us, JJM4.

     

    I can see in your ticket that the issue has now been resolved.

     

    If you need anything else, please let us know.

     

    Have a great week ahead!

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