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Forum Discussion

joolsbond's avatar
joolsbond
Helpful | Level 6
2 years ago

can't upgrade You’ve made too many billing attempts. Please try again in 24 hours, or contact suppor

Hi,  I'm trying to upgrade to dropbox plus. However, each time it says : You’ve made too many billing attempts. Please try again in 24 hours, or contact support at dropbox.com/support. This was ...
Billing
Dropbox Plus
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upgrades
  • joolsbond's avatar
    joolsbond
    2 years ago

    Problem is now fixed and I was able to upgrade. Hurray! Thank you Dropbox Team.

BradLB22's avatar
BradLB22
Explorer | Level 4

I've tried again with no luck, I understand it's a weekend so i'll give the team one week and if this issue isn't fixed, I don't want to do it but i'll have to leave dropbox.

BradLB22's avatar
BradLB22
Explorer | Level 4
2 years ago

I've managed to finally contact support about not being able to upgrade my account but i had to go through so many hoops, I think that the phone call option should be availible for everyone as it would be much quicker than emails that don't get answered.

 

I understand it's the weekend and hope that I get an answer within the week and really don't want to leave dropbox but am a bit frustrated.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    As much as I think we'd all love phone support its simply not cost viable - even for the majority of paid accounts. The only way they'd even be able to do it for paid accounts would be huge service charge increases never mind for those with a free account. 

    • BradLB22's avatar
      BradLB22
      Explorer | Level 4
      2 years ago

      Fair enough.

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