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Forum Discussion
can't upgrade You’ve made too many billing attempts. Please try again in 24 hours, or contact suppor
Hi,
I'm trying to upgrade to dropbox plus. However, each time it says : You’ve made too many billing attempts. Please try again in 24 hours, or contact support at dropbox.com/support.
This was ...
Problem is now fixed and I was able to upgrade. Hurray! Thank you Dropbox Team.
I've emailed support about this but thought i'd put it out here too.
I've tried to sign up to get 2 tb of dropbox space but when I try, all I get is an error message saying that I've tried to many times and to wait for 24 hours or contact Dropbox support, I've waited 24 hours and actually deleted my account to make a new one but get the exact same message after 2 or more days of trying.
I've contacted my bank and there's no issue with my card at all, I even tried to sign up with the woman on the phone with no luck.
Is there something wrong with the site?
Also; my friend has tried to share a link with me and I've not got an email conferming it.
I'd go to sync but honestly, it's very slow and dropbox is enough for me so i hope this can get resolved.
I've just tried updating dropbox again with my card and then with paypal with the exact same results.
I hope something is done about this because I like dropbox and don't want to leave it but if I can't update my storage space i'm going to have to.
I've tried again with no luck, I understand it's a weekend so i'll give the team one week and if this issue isn't fixed, I don't want to do it but i'll have to leave dropbox.
I've managed to finally contact support about not being able to upgrade my account but i had to go through so many hoops, I think that the phone call option should be availible for everyone as it would be much quicker than emails that don't get answered.
I understand it's the weekend and hope that I get an answer within the week and really don't want to leave dropbox but am a bit frustrated.
- Mark
Super User II
As much as I think we'd all love phone support its simply not cost viable - even for the majority of paid accounts. The only way they'd even be able to do it for paid accounts would be huge service charge increases never mind for those with a free account.
