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Forum Discussion

rjmassey's avatar
rjmassey
Explorer | Level 4
3 years ago

Can't upgrade account. It won't allow me to verify the payment.

Please could someone from sales get in touch? I'm trying to purchase dropbox plus but the dropbox web site appears not to be contacting my bank. See attached screen shot  - the popup appears where I ...
Billing
Dropbox Plus
Payments
Plans
upgrades
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi rjmassey, let's see what we can find on this.

 

Can you also try an incognito mode on one of your browsers to see if the same thing happens then? 

 

Also, do you try to start a new trial, or purchase the Plus plan itself? 

 

Keep me posted!

  • grnbck's avatar
    grnbck
    New member | Level 2
    3 years ago

    Hi, I got the very same problem. Tried incognito mode and to buy a new plus plan (but the system wouldnt´t let me).

    • rjmassey's avatar
      rjmassey
      Explorer | Level 4
      3 years ago

      Thanks. It didn't work on other browswers, incognito mode, or other computers. I eventually got in touch with someone at dropbox via facebook messenger. They confirmed that dropbox are having trouble with their 3DS, the bank verification system. (But I'm still glad to hear from you too that it's not just me.) They are working on a solution... don't know how long it will take...

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi grnbck & rjmassey, how are you? 

         

        Just wanted to check in with you on this one. Do you still face the same situation on your end when trying to purchase a plan? 

         

        Let me know! 

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