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Forum Discussion

Frances11's avatar
Frances11
New member | Level 2
7 years ago

Can't update credit card details on the site

trying to change credit card on file---HOW???

 

Payments
  • Elixir's avatar
    Elixir
    7 years ago

    Hi Frances11, are you trying to change your Dropbox payment information? Then follow these steps:

     

    1. Sign in to dropbox.com.
    2. Click the avatar at the top of any page.
    3. Click Settings.
    4. Click Billing.
    5. Click Update on the Payment method tab.
    6. Select your new payment method and enter the requested information.

    Note: If your payment method is Mobile, you won't be able to change it using the instructions above. Visit the Apple App Store or Google Play Store to manage your subscription. 

     

    More info: https://www.dropbox.com/help/billing/change-information

     

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        6 years ago

        Click the Billing tab at top of the page. If you don't have a Billing tab then you're either not on a paid subscription, or you started your subscription through the Apple or Google Play stores, in which case you need to contact them.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hey Rebecca Phillips, thanks for nudging us on this thread!

         

        If you don't see a Billing tab, could it be that you're on a Basic (free) account? You can check this by going to your Plan tab. 

         

        Let me know what you find - thanks!

  • Elixir's avatar
    Elixir
    Star | Level 19
    7 years ago

    Hi Frances11, are you trying to change your Dropbox payment information? Then follow these steps:

     

    1. Sign in to dropbox.com.
    2. Click the avatar at the top of any page.
    3. Click Settings.
    4. Click Billing.
    5. Click Update on the Payment method tab.
    6. Select your new payment method and enter the requested information.

    Note: If your payment method is Mobile, you won't be able to change it using the instructions above. Visit the Apple App Store or Google Play Store to manage your subscription. 

     

    More info: https://www.dropbox.com/help/billing/change-information

     

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Hi Frances11, thanks for checking in with us on the Forum, & welcome! ⛵
       
      I just wanted to follow up on this & see how Elixir's suggestion worked out for you. Were you able to resolve your concern in the end?
       
      Feel free to keep us updated on the matter here or if you have any further questions, & we’ll make sure to get back to you here as soon as possible. Thanks in advance & have a great week ahead! :upside_down:
      • hjn157's avatar
        hjn157
        Helpful | Level 6
        7 years ago

        I set up a drop box account through my apple account (mobile).  I would like to change my payment method to a business credit card not associated with my apple account.  Is this possible?

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