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Neda_Ivanova's avatar
Neda_Ivanova
Explorer | Level 4
3 years ago

Can't update billing information, I get an error message

My plan has been downgraded to basic for some reason, and I can't update my billing information. I enter all my card details, but then get an error message when trying to verify the card saying "This...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

It does still sound like there's an issue with connecting to the specific Dropbox page for payments. 

 

Could you try using a different computer network entirely (not via your mobile device) to see if you're able to upgrade your account?

Neda_Ivanova's avatar
Neda_Ivanova
Explorer | Level 4
3 years ago

Also, I tried to pay with PayPal with my card linked to it instead, and this time I just get a message saying "Something went wrong" and it resets me to the same page. 

 

I need a dropbox account for work. Is there a way to get this fixed soon?

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Neda_Ivanova, sorry for jumping in. 

     

    I’ve just logged a ticket for you, so that we can take a closer look into this.

     

    Please reply back to me, when possible.

    • Neda_Ivanova's avatar
      Neda_Ivanova
      Explorer | Level 4
      3 years ago

      Hi, yeas please check this as soon as possible, please.

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