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Forum Discussion

Voldemar's avatar
Voldemar
New member | Level 2
2 years ago

Can't pay with VISA card

I can not pay for a subscription with a VISA card of a Tajikistan bank, it says "You are not allowed to make this purchase". Please tell me how to pay?
Billing
Error Messages
Payments
Plans
upgrades
  • Voldemar's avatar
    Voldemar
    2 years ago

    Thank you, asked comrades from another country, he paid without problems.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Voldemar! Thanks for posting this here. 

 

Are you having this issue if you try to pay for another service, besides Dropbox? 

 

Also, are you seeing the same error message if you attempt to upgrade your Dropbox account via another web browser? 

 

Let me know what you find, and we’ll take a closer look.

  • Voldemar's avatar
    Voldemar
    New member | Level 2
    2 years ago

    The credit card is new, payment for other services is not yet required. Browser and computers changed.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the extra info!

       

      Can you also open an incognito window on your web browser, as a test, and let me know if that works for you? 

       

      Have you, by any chance, contacted your bank about this in the meantime to see if there could be any kind of issue with your payment method?

      • Voldemar's avatar
        Voldemar
        New member | Level 2
        2 years ago

        Thank you, asked comrades from another country, he paid without problems.

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