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Forum Discussion

sarasvanberg's avatar
sarasvanberg
Explorer | Level 4
3 years ago

Urgent, cant update my billing information

Hi,   Im trying to update my credit card, but I get the following erro message when trying to do so: " You can’t update your billing information because Credit Card doesn’t support None currency....
Account Settings
Billing
Payments
HannahT's avatar
HannahT
New member | Level 2

I need to change my visa card details, but it won't accept it.  Something to do with the currency being "none".  I don't have a paypal account.  How can I pay?  This is really urgent

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi HannahT, welcome to our Community! 

 

Which country (and currency) are you upgrading from?

 

It'd also be important to know, if you're trying to update an existing card, or purchase a new plan altogether. 

 

Keep me posted, and we'll take it from there!

  • HannahT's avatar
    HannahT
    New member | Level 2
    2 years ago

    Hi,

    I am trying to update my Visa Debit card details as I have been sent a new one but as I didn't do it in time I have been put back on the basic plan and need to go back on the previous plan I was on.

    I am paying from United Kingdom but the message keeps saying  ' This card does not accept none currency'?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey HannahT, sorry to see you're also having trouble with this.

       

      Would you mind sending us a screenshot of the error as well?

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