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Forum Discussion

DUATravel's avatar
DUATravel
New member | Level 2
4 years ago

Can't delete Dropbox account

I can't delete my account? I went to this site... https://help.dropbox.com/accounts-billing/create-delete/delete-account ...but there is no delete option. I need this account closed and all the i...
Create or delete account
Delete
Plans and upgrades
  • Daphne's avatar
    Daphne
    4 years ago
    Hi there DUATravel, thanks for posting!

    Can you visit your Plan page here, what plan does it show exactly there?

    If you're on a paid plan, or even a free team structure, you'll not be able to see the "delete account" option.

    Let me know what you find!
AgentMaryLou's avatar
AgentMaryLou
New member | Level 2

I am unable to delete my Basic Dropbox which I don't need.

When I try to delete it - I get an error message saying: User Name and Password do not match.

 

Basic conflicts with my Dropbox Pro. which has a different email.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey there, AgentMaryLou, welcome to our Community! 

 

Are you able to access your Dropbox account without an issue? If so, could you try resetting your account's password, and then trying again? 

 

Thank you so much! 

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