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DUATravel's avatar
DUATravel
New member | Level 2
4 years ago

Can't delete Dropbox account

I can't delete my account? I went to this site...

https://help.dropbox.com/accounts-billing/create-delete/delete-account

...but there is no delete option. I need this account closed and all the information deleted. Um, help...

 

 

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Plans and upgrades
  • Daphne's avatar
    Daphne
    4 years ago
    Hi there DUATravel, thanks for posting!

    Can you visit your Plan page here, what plan does it show exactly there?

    If you're on a paid plan, or even a free team structure, you'll not be able to see the "delete account" option.

    Let me know what you find!
  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hi there DUATravel, thanks for posting!

    Can you visit your Plan page here, what plan does it show exactly there?

    If you're on a paid plan, or even a free team structure, you'll not be able to see the "delete account" option.

    Let me know what you find!
  • AgentMaryLou's avatar
    AgentMaryLou
    New member | Level 2
    3 years ago

    I am unable to delete my Basic Dropbox which I don't need.

    When I try to delete it - I get an error message saying: User Name and Password do not match.

     

    Basic conflicts with my Dropbox Pro. which has a different email.

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