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Marina Matic's avatar
Marina Matic
New member | Level 2
2 years ago

Can't cancel Professional trial

Hello,   I have used a free Trial for the Professional subscription and the free trial is to expire in 7 days. I wanted to cancel it before it charged me because in the meantime I am "upgraded" t...
Billing
cancellations
Dropbox Pro
Plans and upgrades
Trials
  • Hannah's avatar
    Hannah
    2 years ago

    Hey Marina Matic, thanks for the screenshot.

     

    Actually, the moment that you joined the Family plan, your Professional trial was automatically cancelled.

     

    You should be able to check the personal subscription history here.

     

    I hope this helps!

hlrubinstein's avatar
hlrubinstein
Explorer | Level 3

I am experiencing the same issue. I look to cancel my professional subscription and it just says I am on the basic plan

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi hlrubinstein, let's jump right into this! 

 

How did you start the trial; on the Dropbox website, or in the Dropbox app on a mobile device?

 

Keep in mind that Basic is our free plan. Is it possible that you have another Dropbox account that you started the trial with? 

 

Let me know more! 

  • hlrubinstein's avatar
    hlrubinstein
    Explorer | Level 3
    2 years ago
    It was the Professional trial, not the basic.
  • hlrubinstein's avatar
    hlrubinstein
    Explorer | Level 3
    2 years ago
    On the website
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi hlrubinstein, what exactly is reported in your plan tab at the moment, in regards to your account's quota? 

       

      • hlrubinstein's avatar
        hlrubinstein
        Explorer | Level 3
        2 years ago
        Drop Box Basic

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