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Forum Discussion

Pert's avatar
Pert
Explorer | Level 4
Hi Hannah,
As you mentioned I’m only able to see my own reply on the email chain.
Calvin2DBX's avatar
Calvin2DBX
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Pert,

 

Sorry you're having trouble seeing the reply which was sent. 

 

Let's see if we can create a support ticket a different way, please.

 

To do this, right click the following link, and choose open in Incognito, or Private:

 

https://www.dropbox.com/support

 

Don't sign into the account, instead, check the buttons below the sign in option, and you will see a link for "Need help with a billing issue".

 

Set "Other" in "I want to look up information related to", and fill out your details there, with an email address you can access.

 

If have any trouble with the new ticket, let me know!

  • Pert's avatar
    Pert
    Explorer | Level 4
    2 years ago

    Hi Hannah, Jay, Calvin2DBX 

    Thank you for all your help, I received an email saying that my ticket has been resolved. Unfortunately, it seems I go from one issue to another. Now I'm unable to see the ticket. I have a follow-up link and when I click on it it sends me to dropbox.com/support. I have the ticket number, but can't see what it is about.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    If you received the email to your email address, Pert, you don't have to access the ticket through the support page; it's basically the same thing, so if you can access the email through your email account, you're good to go!

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