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Forum Discussion

frankinf's avatar
frankinf
Explorer | Level 3

I signed up for the plan under a work email for a firm I no longer work for. I am still being billed with no way to cancel because it sends a code to the email after login. How can I cancel the membership? 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey frankinf, thanks for reaching out to the Dropbox Community.

 

Would it be okay to send you an email, so we can look into this internally?

  • frankinf's avatar
    frankinf
    Explorer | Level 3
    2 years ago

    Yes please. Do you have access to view my email address? 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey frankinf! I just logged a ticket for you.

       

      Please reply back to me, when you get the chance, and we’ll look into this further.

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