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Forum Discussion
Can't access my old email, need to cancel subscription
Hi there,
I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer...
Hannah
Dropbox Staff
Dropbox StaffHey kle081, thanks for reaching out to the Dropbox Community!
Not to worry, I can help you cancel your subscription, even though you don't have access to the account in question.
Do you mind if I send you an email to the address of the account you have here on the Community?
Let me know.
Not to worry, I can help you cancel your subscription, even though you don't have access to the account in question.
Do you mind if I send you an email to the address of the account you have here on the Community?
Let me know.
Hi Hannah,
I'm having the exact same issue. I've got an account linked to a long-defunct email from a company account that no longer exists, which I'd really like to get access to and manage. Can I get the code it keeps asking for sent to my personal email?
- Walter
Hey Seth M, sorry to hear about this.
Would it be OK if we reach out via email to have a further look internally?
Let us know and we'll use the email address that's linked to your profile here, on our Community.
Thank you Walter. That would be great.
-Seth
Hi Walter-
Can I get help with this as well? I have another Dropbox account with an email address I'm not able to access.
Thank you!!
